How do I report a change of address, phone number or new place of employment?
Update information in our Lobby, by mail, phone, fax, or e-mail. See our Contact Information on this page for more information.
What is the grace period for my account?
There is no grace period. If you are having trouble meeting your installment payment arrangement, please contact our office and a representative will assist you in alternatives.
What if my payment was not received?
If we did not receive your payment, then your next step would be to verify that the check or money order was cashed. If it was not, then you should inform us of the check/ money order number and reissue the payment. If your check/money order was cashed, then your next step would be to give us a copy of the front and back of the cancelled check/money order so that we may properly research your payment or account.
Why do I have several different account numbers?
Each case is separated into two different accounts by fines & fees. It is then put into a single packet of accounts for each person. Any of the account numbers under your name are valid and may be used to research your entire account history.
Someone else used my I.D., can RSD delete this?
Please contact our office for more information and so that we may investigate the matter.
Why is this on my credit file?
If the Revenue Services Department Services has requested and received judgment against you, it becomes a public record item. Public record items are picked up at the Recorders Office by the different credit reporting agencies. These items can remain on your credit for 7 years. RSD does not put them on your report; therefore, RSD cannot take them off. Once they are paid and a satisfaction has been recorded (which the fee is added to your account at the time the judgment is prepared) it will be shown on your credit report as a satisfied judgment.
Where do I record satisfactions and what is the cost?
At the current time Madera County Recorders Office currently charges $12.00 for a Satisfaction of Judgment (which is added to your account balance at the time that the judgment against you was prepared). Once your account is paid in full, & satisfied with us, our office will prepare & record the Satisfaction of Judgment.
Why are you intercepting my tax refund?
Your account is or was delinquent at sometime & was assigned to a collection agency. Once assigned to an outside collection agency & their attempts to collect the debt go unresolved, they will send it to the Tax Intercept program for collections. To protect against having your tax refund intercepted, it is important to pay your account in full or keep your account payment arrangement current.
Why are my wages being garnished and/or my bank account being levied by the Franchise Tax Board/Court Order Debt program?
Your account was delinquent at sometime & attempts to collect your debt went unresolved. To protect against having your wages garnished and/or your bank account levied by the Franchise Tax Board/Court Ordered Debt program, it important to pay your account in full or keep your account payment arrangement current.
